Refund & Cancellation Policy By Bluez Innovations LLC 

Last Updated: March 18, 2025 

Introduction 

At Bluez Innovations LLC, we are committed to delivering high-quality digital services tailored to your business needs. From the moment you engage with us, our team dedicates time, expertise, and resources to help you achieve your goals. 

To ensure transparency, we offer free consultation calls before any payment is required. We encourage all clients to use these sessions to ask questions, clarify expectations, and fully understand our services before making a purchase. 

Because our work involves custom strategies, expert knowledge, and time-intensive execution, payments should only be made when you are 100% confident in proceeding. Therefore, refunds are generally not available once work has begun, except under the specific conditions outlined below. 

Key Refund Terms (Summary): 

  • No refunds for completed services (website development, SEO, consultations). 
  • Refunds available for early cancellations (within 48 hours or 7 days with deductions). 
  • Transaction fees & third-party costs are non-refundable. 
  • Clients must submit refund requests via email, phone, or website contact form. 

By purchasing our services, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy. 

1. Types of Refunds & Eligibility 

We take great care in delivering customized, high-value services that require significant time and expertise. While refunds are generally not available, certain situations may qualify for review. 

1.1 No Refunds After Service Completion 

Once a service has been fully delivered, implemented, or completed, no refunds will be issued. This includes: 

  • Website development and automation projects that have been launched or handed over. 
  • SEO and content strategies that have been executed. 
  • Business consultation services once the scheduled call or document review has taken place. 

📌 Due to the customized nature of our services, refunds are not available once a project is delivered. 

1.2 Refunds for Early Cancellations 

If you need to cancel a service before major work has begun, we offer the following: 

  • Within 48 hours of payment: A full refund may be issued, provided no substantial work has started. 
  • Within 7 days of payment: A partial refund may be considered, with deductions for time spent, administrative costs, and transaction fees. 
  • After 7 days: Refunds are not available, as significant work would have already been completed.

1.3 Client-Initiated Cancellations After Approval 

If a client approves a demo, proposal, or strategic plan and later cancels, a cancellation fee will apply to cover time and resources already spent. 

Additionally, transaction fees (e.g., Stripe, PayPal, bank fees) are non-refundable and will be deducted from any eligible refund. 

1.4 Third-Party Subscription Costs 

If your project requires third-party tools, software, or platform subscriptions, we strongly encourage clients to purchase these directly to maintain full control over their accounts. 

If Bluez Innovations purchases third-party software on your behalf: 

  • Any costs for licenses or subscriptions will be passed on to you and are not marked up. 
  • These third-party costs are typically non-refundable, as we are subject to the refund policies of those providers. 
  • If a subscription is no longer needed due to a project cancellation, we will assist in transferring the account to you (so you retain any remaining value) or cancel the subscription if possible. However, any prepaid amounts for such tools cannot be recovered by Bluez Innovations once paid.

📌 We will always be transparent about any third-party expenses and obtain your approval before making such purchases on your behalf. 

2. Refund Fees & Deductions 

If a refund is approved, certain deductions may apply to cover transaction fees, time spent, and resources allocated. 

2.1 Transaction Fees 

Any payment processing fees (e.g., Stripe, PayPal, banks) are non-refundable. 

Clients who request refunds via payment disputes or chargebacks may be responsible for additional processing fees imposed by those platforms. Our goal is to resolve refund requests directly whenever possible to avoid unnecessary fees. 

2.2 Work Hours Deduction 

Since we begin work immediately, refunds will include a deduction for work already completed, even if the project is not fully delivered. 

Deductions are based on the hours or portion of the project completed up to the point of cancellation. We maintain detailed work logs to fairly calculate any such deductions. 

2.3 Administrative & Setup Costs 

For services involving strategic planning, research, or onboarding, an administrative fee may be deducted to cover: 

  • Project setup and initial planning. 
  • Custom strategy development or research conducted in preparation for execution. 
  • Communication and coordination time (e.g., kickoff meetings, emails, documentation).

These upfront efforts often occur early in the project timeline; thus, they may be non-recoverable if a project is canceled after commencement. 

📌 Any deductions for work hours or administrative costs will be clearly explained and documented in our refund communications, so you understand how the refund amount was determined. 

3. Service Cancellation by Bluez Innovations 

We strive to maintain professional and positive working relationships with all our clients. However, we reserve the right to cancel services at our sole discretion, with or without prior notice. 

3.1 Reapplying for Services 

Clients whose contracts have been canceled may be eligible to reapply for services. However: 

  • Bluez Innovations retains full discretion on accepting a new contract after a cancellation. 
  • Past due invoices or unresolved issues must be settled before considering new engagements. 
  • A history of multiple cancellations or policy violations may result in refusal of future service requests.

Our aim is to ensure that our team’s effort is directed toward engagements that are mutually respectful and goal-oriented. Re-engaging a client after a service cancellation will depend on the circumstances and the client’s commitment to moving forward constructively. 

3.2 Extreme Circumstances 

In cases involving policy violations, unethical behavior by the client, or circumstances significantly impacting our business operations, we may immediately terminate services without notice and may not issue any refunds (especially if work was already delivered or if the cancellation is due to client misconduct). Examples include: 

  • Repeated failure by the client to provide necessary content or feedback, causing project stagnation. 
  • Use of our services or deliverables in an unlawful or unethical manner. 
  • Verbal abuse, harassment, or fraud by the client.

Bluez Innovations values integrity and respect in all client interactions. While such extreme cancellations are rare, we include this clause to protect our team and business. 

4. How to Request a Refund 

If you believe you are eligible for a refund, please contact us first to discuss the situation and initiate the process. Open communication helps ensure we handle your request quickly and fairly. 

4.1 Refund Request Process 

To request a refund, please contact us through any of the following: 

📌 Please provide your invoice number, project name, and a brief explanation of your request when you reach out. This information will help us review your case and respond promptly. 

We aim to acknowledge all refund inquiries within 2 business days. From there, we may arrange a call or email exchange to understand the issue and explore resolutions (which could include project adjustments or partial refunds as appropriate). 

4.2 Encouraging Direct Communication 

If you have concerns about a refund, we strongly encourage you to contact us directly before initiating a dispute or chargeback with your bank or credit card provider. Often, chargebacks lead to additional fees and extended resolution times for both parties. We are committed to working with you in good faith to address any concerns in a timely manner. Direct communication usually results in a faster and more agreeable outcome for everyone. 

In summary, our Refund & Cancellation Policy is designed to be fair and transparent, balancing our need to protect the value of our time and expertise with our commitment to client satisfaction. We appreciate your understanding of these terms. If you have any questions about this policy, please reach out to us — we’re here to help.