Privacy Policy By Bluez Innovations LLC

Last Updated: March 18, 2025

1. Introduction

At Bluez Innovations, your privacy is our top priority. We are committed to protecting your personal data and handling it responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, whether through our website, services, or communications. It also outlines your rights and choices regarding your personal information.

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with our practices, please refrain from using our site or engaging our services.

Scope: This Privacy Policy covers personal information collected by Bluez Innovations LLC (“Company,” “we,” “us,” or “our”) through our main website and related interactions (e.g., contacting us, subscribing to updates). It does not cover data we process on behalf of our clients through our digital marketing, AI, or automation services – such data handling is governed by our Data Processing Agreement (DPA).

2. Information We Collect

We collect information to provide better services and user experiences. The types of personal information we may collect include:

2.1 Information You Provide to Us

Contact and Identity Details: When you reach out via our contact forms, sign up for newsletters, or engage our services, you may provide personal details such as your name, company name, email address, phone number, and any information you include in messages or project inquiries.
Account Information: If our services require account creation (for example, on Bluez Global Online or Try Bluez Shop), we may collect login credentials (username, password) and profile details.
Payment Information: For paid services or purchases, we use secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card numbers or banking details on our servers; such information is handled by the payment processor in accordance with their privacy policies.
Other Voluntarily Provided Data: Any data you provide to us directly, such as responses to surveys, comments on our blog posts, or information shared during consultation calls.

2.2 Information We Collect Automatically

Usage Data: When you visit our website, we automatically collect technical data such as your IP address, browser type, device information, operating system, referring URLs, and pages viewed. We also record the dates/times of access and interaction patterns (e.g., clicks, scrolling). This information helps us understand how our site is used and improve it for all users.

Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience. For instance, cookies help remember your preferences and login status, and analytics tools (like Google Analytics) track user behavior on our site. Some cookies are essential for site functionality, while others are used for analytics and marketing. You can find more details in our Cookie Policy, including how to manage your cookie preferences.

Log Files: Our servers automatically create logs that may include visitors’ IP addresses, browser type, ISP, entry/exit pages, and other statistics. These logs are primarily used for troubleshooting, security monitoring, and aggregate traffic analysis.

2.3 Information from Third Parties

We may receive information about you from third-party sources in certain situations:

Affiliate and Partner Referrals: If you arrive at our site via an affiliate link or partner referral, we might be notified of the referral source (to attribute commissions or track marketing effectiveness). This typically does not include personal details beyond an anonymized user ID or code.

Social Media and Public Sources: If you engage with our content on social media (e.g., liking our page or tagging us), we may receive basic profile information from those platforms as permitted by your settings. We could also obtain contact information from public databases or third-party lead providers for B2B marketing, ensuring such data was collected lawfully.

Third-Party Services: If you use third-party login features or interact with embedded content (e.g., a chatbot or support widget powered by a third-party), those services may send us certain information (such as your name and email for a chat session). Any data obtained from third parties will be treated in line with this policy.

2.4 SMS Communications and Consent

By providing your mobile phone number and opting into SMS communications through our website forms or other methods, you explicitly consent to receiving text messages from Bluez Innovations LLC.

Types of SMS messages we may send include:

Account notifications
Appointment reminders and confirmations
Service and billing notifications
Promotional and marketing messages

Message frequency may vary based on your interactions with us. Standard message and data rates may apply, as charged by your mobile carrier.

You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us directly at contact@bluezinnovations.com or visit our website at https://bluezinnovations.com.

3. How We Use Your Information

Bluez Innovations collects and uses personal information only for legitimate purposes. These include:

3.1 Providing and Improving Services

We use your information to deliver the services or information you request. This includes responding to inquiries, consulting on projects, and fulfilling contracts. For example, we’ll use contact details to schedule meetings or send project deliverables. We also analyze usage data and feedback to understand how we can improve our offerings, website features, and overall user experience.

3.2 Communication

We may use your contact information to send important notices or updates:

Transactional Messages: Emails or messages about service confirmations, meeting schedules, project updates, and invoices.

Customer Support: To reply to your questions, troubleshoot issues, or provide technical assistance.

Marketing & Newsletters: If you opt-in, we will send occasional marketing communications such as newsletters, blog updates, service promotions, or event invitations. You can unsubscribe from marketing emails at any time by using the provided link or contacting us directly.

3.3 Personalization and Analytics

We use data (like cookies and usage history) to personalize your experience on our site. This could mean remembering your preferences (e.g., language selection) or showing content that aligns with your interests. Analytics data helps us identify trends, like which pages are most visited or where users drop off, so we can optimize site structure and content. We may also use aggregate and de-identified data to understand our audience demographics or the effectiveness of our marketing campaigns.

3.4 Security and Legal Compliance

Your information is crucial for maintaining security. We may use certain data to protect our website, customers, and company against fraud, cyber-attacks, or other illegal activities. For instance, IP addresses and log data help detect and block malicious usage. Additionally, we might use and retain personal information to fulfill our legal obligations (such as financial record-keeping or responding to lawful requests by authorities), or to exercise our legal rights and defend against any claims.

3.5 AI-Driven Features

Bluez Innovations integrates AI tools in some of our offerings (for example, AI chatbots or automation workflows). Personal data may be processed by these AI systems to, say, provide automated responses or analyze marketing data. However, all AI outputs involving personal data are reviewed and governed by human oversight to ensure accuracy and appropriateness. (See our AI & Automation Disclaimer for more details on how we manage AI tools and their limitations.)

We will not use your personal information for purposes unrelated to the above without asking for your consent first. We do not engage in any form of automated decision-making that produces legal or similarly significant effects on individuals without human review.

4. Cookies & Tracking Technologies

For detailed information on our use of cookies and how to control them, please refer to our Cookie Policy. In summary:

We use cookies to enable core site functionality, improve performance, and deliver personalized content. Some cookies are set by third parties to help us analyze site traffic or advertise our services on other platforms.

On your first visit, you will be informed about our use of cookies and given the option to adjust your cookie settings. You can modify your preferences anytime via our cookie consent tool or by adjusting your browser settings to refuse non-essential cookies.

If you disable certain cookies, please note that some features of the site may not function properly (for example, remembering your shopping cart on Try Bluez Shop or keeping you logged in).

We also may use tracking pixels in our emails or on our site to gauge the effectiveness of our communications and advertisements (for example, seeing if an email was opened). These trackers collect limited data such as email opens or IP addresses.

5. How We Share Your Information

We value your trust and handle your information with care. We do not sell or rent your personal information to third parties for profit. We only share data in the following circumstances:

5.1 Service Providers and Partners

We share necessary information with trusted third-party service providers who assist us in operating our business and providing services to you. Examples include:

Technology and Hosting Providers: Companies that host our website, provide cloud storage, or offer IT support may process data on our behalf (under strict confidentiality and security obligations).

Analytics and Marketing Tools: We use tools like Google Analytics for insights and may work with marketing partners to run ads or email campaigns. These partners process usage data or contact info solely to perform services for us.

Payment Processors: As mentioned, if you make payments, your information is processed by providers like Stripe or PayPal, who are responsible for securing your financial data. We only share data required to process the transaction.

Business Partners: If a service or event is offered jointly by us and a partner (e.g., a webinar or co-branded product), we may share information with that partner with your consent or as necessary to provide the joint service. Any such partner will be under obligations to protect your data.

All service providers are contractually bound to handle personal data in compliance with applicable privacy laws and only for the purposes we specify.

5.2 Legal Requirements and Protection

We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with a legal obligation, court order, or request from government authorities.

Protect and defend the rights, property, or safety of Bluez Innovations LLC, our customers, or others.

Prevent or investigate possible wrongdoing in connection with our services (such as fraud, security breaches, or misuse of our website).

5.3 Business Transfers

In the event Bluez Innovations undergoes a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or a portion of our assets, your personal information might be among the transferred assets. We will ensure the confidentiality of any personal data involved in such transactions and provide notice before your data is subject to a different privacy policy.

5.4 Public and Aggregated Data

We may share information that is aggregated or anonymized (so it cannot identify you personally) for any purpose. For example, we might publish trends or usage insights (e.g., “30% of our site visitors are from Europe”) in marketing materials or reports. This type of information contains no personal details and is purely statistical.

Rest assured, outside of the situations listed above, Bluez Innovations will not share your personal information with third parties without obtaining your consent.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data where appropriate, regular security audits, firewall and intrusion detection systems, and restricted access to personal data on a need-to-know basis for our team.

While we strive to use commercially acceptable means to protect your information, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You share information with us at your own risk, but we will promptly notify you (consistent with applicable laws) in the event of any data breach that compromises your personal information.

To further safeguard your data, we recommend that you also take precautions when using the internet, such as using strong passwords, not sharing credentials, and logging out of shared devices.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

Contact form inquiries and emails are generally kept for a few years to track our communications and potentially follow up on your needs.

Client information related to contracts and services will be retained throughout the business relationship and thereafter as required by law (e.g., for accounting and tax records, typically 7 years in the U.S.).

Analytics data may be retained up to 26 months or as configured in our analytics tools, in order to identify long-term trends.

If you subscribed to our newsletter, we retain your email until you unsubscribe or ask us to delete it, at which point it will be removed from our active mailing list (we may keep a suppression record to ensure we honor no-contact requests).

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not feasible (for example, because your data is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

8. Your Rights and Choices

You have rights and choices regarding your personal information. Bluez Innovations is committed to respecting those rights and enabling you to exercise them.

8.1 Access and Correction

You may request details of personal information that we hold about you. We will provide you with a copy of the data in a portable format, where required by law. If any information we have is inaccurate or incomplete, you have the right to ask us to correct it.

8.2 Deletion (Right to Erasure)

You can request that we delete your personal data. We will honor such requests whenever possible, for example if the data is no longer needed or if you withdraw consent (in cases where consent is the legal basis for processing). Note that we may retain certain information when required for legal obligations or legitimate business purposes (as outlined in our retention policy above).

8.3 Objection and Restriction

Objection: You have the right to object to our processing of your data in certain situations. For instance, you can object to direct marketing – if you opt-out, we will cease marketing communications to you. You can also object if you believe we are processing your data under a legitimate interest that is not compelling.

Restriction: You can ask us to restrict processing of your information in certain cases, such as while a dispute over accuracy or legality is being resolved. During such restrictions, your data will be stored but not otherwise processed.

8.4 Data Portability

To the extent applicable by law (notably under GDPR for EU residents), you can request a machine-readable copy of the personal data you have provided to us, or ask us to transfer it to another provider where technically feasible.

8.5 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) (as amended by CPRA):

Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the categories of sources of that information, the business purpose for collection, and any categories of third parties with whom we’ve shared it.

Right to Delete: You can ask us to delete personal information we have collected from you (subject to certain exceptions, such as if we need the information to complete a transaction or comply with a legal obligation).

Right to Opt-Out of Sale/Sharing: The CCPA gives you the right to direct a business to stop “selling” your personal information. However, Bluez Innovations does not sell personal data as defined by the CCPA. If in the future our practices change, we will update this Policy and provide a clear opt-out mechanism.

Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights (meaning we won’t deny services or provide different quality of service just because you made a privacy request).

California residents may exercise these rights by contacting us as outlined in the Contact section below. We may need to verify your identity (for example, by asking for information matching our records) before fulfilling certain requests.

8.6 Managing Communication Preferences

Emails and Newsletters: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the footer of the email. Note that you will still receive administrative emails (such as service updates or billing information) if you are a client.

Cookies: As mentioned, use our cookie consent tool or browser settings to manage how cookies track your information.

Do Not Track Signals: Our website currently does not respond to “Do Not Track” browser signals due to the lack of an industry standard for such requests. We instead offer the options described above to control tracking.

If you wish to exercise any of your rights or have questions about them, please contact us. We will respond to requests within the timeframe required by law (for example, within 30 days for most requests under GDPR, and 45 days for CCPA requests, with extension if needed and communicated).

9. International Data Transfers

Bluez Innovations LLC is based in the United States, and any information we collect from you will likely be processed in the U.S. or other jurisdictions where our service providers are located. This means that if you are located outside of the United States (for example, in the European Economic Area), your personal information may be transferred to and stored in a country with data protection laws that may differ from those in your jurisdiction.

However, we take steps to ensure that appropriate safeguards are in place to protect your data in line with this Privacy Policy wherever it is processed. When we transfer personal data out of areas like the European Union, we rely on mechanisms such as Standard Contractual Clauses or other legally approved transfer methods to ensure an adequate level of protection.

By using our services or providing us with your information, you agree to the transfer of your personal information to the U.S. and other jurisdictions as necessary, in accordance with this policy. We will always handle your information securely, regardless of where it is processed.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13, please do not use our site or provide any information about yourself.

For teens under the age of majority (18 in most jurisdictions), our services should be used only with parental or guardian consent. Parents or guardians who believe that Bluez Innovations might have collected personal data from someone under 13 (or equivalent minimum age in your jurisdiction) should contact us immediately. We will take steps to promptly delete such data from our records.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the top of this policy. If changes are significant, we may provide a more prominent notice (such as a website banner or email notification of the update).

Your continued use of our website or services after any modifications to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

🏢 Company: Bluez Innovations LLC

📍 Address: 17350 State Hwy 249, Ste 220 #25927, Houston, TX 77064, USA

📧 Email: contact@bluezinnovations.com

📞 Phone: +1 (832) 702-2225

🌐 Website: https://bluezinnovations.com

We value your privacy and will do our best to address any issue promptly. Thank you for trusting Bluez Innovations with your digital needs.